Our delivery costs are fixed as follows:

Region Rate Timescale
UK Standard £4.95 2-4 Working Days
UK Next Day £12.00 Next Working Day
Ireland £12.00 2-4 Working Days
Rest of the World   Contact the Store

 

Returns Policy – For ONLINE Purchases ONLY

 

Cancelling your order

The United Kingdom’s Distance Selling Regulations give you have the right to cancel your order for any item purchased from L’s boutique for a full refund. You must inform L’s Boutique, via email or in writing within 14 days clearly stating your order number. For orders that are ‘Awaiting Dispatch’ it may be possible to cancel your order before it is dispatched. If however your order has already shipped, you will need to return the order to us at the address below.

 

Return an item

If your online purchase is not suitable, please return the item or items to us in their original condition complete with all labels & tags within 14 days of receipt. After satisfactory inspection of your return we will issue a refund for the goods on receipt. Refund timescales may vary so please allow 10 working days for the refund to appear on your credit card or bank statement. L’s Boutique is not liable for the cost of returning items.  Please note earrings are non-returnable or exchangeable.

 

Exchange an item

Please follow the ‘Return an Item’ procedure for the return of your online purchase you would like to exchange. You can purchase the new item at any time as a separate transaction. Please note: The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. L’s Boutique is not liable for the cost of returning items. Please enclose your receipt with the item and return to: L’s Boutique, 12 Rainey Street, Magherafelt, BT45 5AG Please note earrings are non-returnable or exchangeable.

 

Faulty Item

If the item you received is faulty, please contact the store or email enquiries@lsboutique.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us. Please enclose your receipt with the item and return to: L’s Boutique, 12 Rainey Street, Magherafelt, BT45 5AG

 

If you receive the incorrect item.

If you suspect that the item you received is not what you have ordered, please contact the store or email enquiries@lsboutique.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. Contact by telephone +442879300307 or by email to enquiries@lsboutique.co.uk

This returns policy does not affect your statutory rights.  (For purchases made from our Magherafelt Branch –  we are happy to offer a credit note or exchange for unsuitable items.)

*Note: when trying on items of clothing do not remove labels. Please ensure that you are not wearing a perfume, aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.